COMPLAINTS PROCEDURES

 Upon the delivery and collecting of Your product/package we strongly advise You to carefully check the product/ package for any physical damage, preferably in the presence of the courier. In the event of certain visible damages of the product/package we also advise you NOT to accept the package but to contact us immediately on +381/658649-085 and we will promptly provide You with further instructions.

The seller is under the obligation to deliver the product which conforms and complies entirely with the same or similar products presented on the seller’s website/ online shop and is undamaged and non-defective, sold by the original purchase price listed in the online shop (the shipping postage costs included). Furthermore, the product must comply with the size matching the measurements defined in the scale size which is used by potential buyers to determine the appropriate size of the products before purchase.

The buyer has the right to cancel purchase within the period of 14 days.

Return of any purchase that is in salable condition and undamaged is acceptable.

The full refund of any purchase is made upon delivery if and when it is proven that the product is in salable condition and undamaged and within the period of 14 days.